Optimizely Customer Feedback

Describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

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Customer Services

Showing 5 of 638

Ability to disable actions

In some projects, the Customer Service do not have to use some features. For example, in our case, we do not use the Subscription feature. However, it is easy to click on the Convert to Subscription by mistake, creating a Subscription inadvertentl...
7 months ago in Commerce Cloud / Customer Services 0

Ability to add order notes in the cart detail page

It would be helpful if the Customer Agents could add additional notes at the cart level when they are building a customer's cart. This would need to be saved in the PO.
9 months ago in Commerce Cloud / Customer Services 1 Already exists

Ability to edit Custom metada in the Cart Details page

It would be great if we were able to display custom metadata at the cart level and allow the Customer Service agents to edit those attributes before they convert to a Purchase Order.
9 months ago in Commerce Cloud / Customer Services 0

CSR localisation

No description provided
over 1 year ago in Commerce Cloud / Customer Services 0

CSR role level access

Access limited by role to certain info such as customer recordsability to provide refundsCancevl shipments
over 1 year ago in Commerce Cloud / Customer Services 2