Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1579 of 1579

Notifications options are too complex for casual users

Users give up on configuring the complex notifications options, then ignore the too-frequent pings from the tool as they are notified at the same level for both critical and non-critical updates.
9 months ago in Content Marketing 1 Future consideration

Product Feedback: Updated landing page content

No description provided
9 months ago in Content Marketing 1 Already exists

CMS 12 accessibility

My customer, Animal Friends, would like to see less white space in the interface of the CMS to support with accessibility. At the moment they feel that the white backgrounds provide no sense of visual hierarchy for the various elements on the page...
9 months ago in Content Management / Technical 0

Drop content box arrow

My customer, Animal Friends, has pointed out that the 'Dop Content' box arrow points up instead of down. This does not seem logical from a UX perspective.
9 months ago in Content Management / Technical 0

CMS 12 dark mode

My customer, Animal Friends, made a suggestion that a dark mode option would be beneficial for users of Optimizely CMS.
9 months ago in Content Management / Technical 0

Move 'For this page/block' folder up

In my capacity as a Digital Marketing Manager actively engaged in the CMS tasks and also facilitating others in this role, my foremost goal is to reposition the 'For this page/block' option to the top of the folder structure. By implementing this ...
9 months ago in Content Management / Asset Management 1

Add column for stat sig

In my role as a Digital Marketing Manager overseeing experimentation, I aim to introduce a new column to the experiment overview, displaying the statistical significance percentage of the primary metric. This addition is anticipated to provide a m...
9 months ago in Web Experimentation / Experiment Authoring 1 Future consideration

Update the "Device" audience condition to either work with iPads or accurately reflect that iPads cannot be targeted using the "Device" audience condition.

Issue As an experiment engineer, I constantly need to explain that even though Optimizely offers an out-of-the-box solution to create audience conditions that would either include or exclude iPads in experiments, creating an audience condition usi...
9 months ago in Web Experimentation / Targeting 1 Future consideration

Search boosting needs to be more granular

Instead of tuning 0-100 or even 0-10, the tuning on the Boosting dashboard is available only from 0-4, which is not granular enough. Often small changes in rank tuning are what is required, but the dashboard does not allow that kind of experimenta...
9 months ago in Search & Navigation 0

Stack Additional Content Formats as Drafts

We can stack document types as drafts in the content space today (PDF, WordDoc, etc.), but we want to also be able to stack things like URL-type content, text editor, documents, images, etc.
9 months ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration