Optimizely Customer Feedback

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Workspace B2B Commerce Cloud
Categories B2B Commerce CMS
Created by Guest
Created on Jan 26, 2021

Search within Order History

Currently the way Insite search works in Order History, the customer has to match the ENTIRE order number. Example: 123456-01. If a customer searches for 123456 (without the -01) it says no results found. 

This should work the same as regular site search. If the customer searches for 123456 it should find the order 123456-01 because it is matching part of the order #. 

This is going to be a frustration for our customers. We will have to teach to enter the ENTIRE number until this is fixed.