Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Add feedback Subscribe
Status Already exists
Product Product Recommendations
Categories Technical
Created by Guest
Created on Jun 2, 2022

RELATED FEEDBACK

Status and potential error log for Recommendation feed parser

The products list is fetched by the Product Recommendations engine and parsed. This parsing may fail, but there is no way to check this from the portal without contacting support (who also have no easy way of checking if there is an error).

This would save us and Opti support time if it was possible to check the status via some interface.

  • Post comment
  • Guest
    Reply
    |     Jun 13, 2023

    There is an interface in the Product Recommendations portal UI where you can see if the feed has failed. In the portal, go to "Admin > Site Management > Feed configuration > History". If you click on a failed feed, it pops up a snippet of the stack trace. In most cases, the preview of the stack trace should give a good idea of what the issue is, especially if it's a common one.

  • Guest
    Reply
    |     Jun 2, 2022

    Forgot to mention that its usually the customer who notices this first when the recommendation widgets start showing too few recommendations, as products have expired or are out of stock.