Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1615 of 1615

Feed failure notifications

Please add product feed failure notifications to the roadmap. We had an instance where our product feed had been failing repeatedly and we did not know until we happened to log in to the UI and notice that it had been failing for weeks. Please set...
10 days ago in Product Recommendations / Portal 0

Support importing / exporting >2GB data

When developing new sites and features using the CMS, it's occasionally useful to export multiple GBs of new and changed content and assets from a staging environment and import everything to production along with an updated codebase.
24 days ago in Content Management / Technical 0

Add multi-tenant SSO support

Currently only one connection to a single SSO tenant can be configured in the console admin. So if you have more than one customer that would like to use Windows SSO, you wouldn't be able to configure the system to allow all possible tenants. Plea...
about 1 month ago in Configured Commerce / Users, Permissions & Security 0

Unpublish content from the "publish" menu

Currently the way to "Unpublish" (as in expire) content in the CMS isn't very intuitive for people who don't have lots of Optimizely CMS experience. Especially editors coming from other platforms. I've built a CMS 12 plugin that solves this and pu...
about 2 years ago in Content Management / Content Manager 1 Planned

Fallback Support For Search & Navigation Index

We have been discussing with the Optimizely team around a recently set of outages around Search & Navigation which left our client with reduced operation around Search & Navigation for a fairly long period. What we have discussing and woul...
over 2 years ago in Search & Navigation 2

Delete experiment permanently

Currently, we have an API call called "Delete an Experiment" https://docs.developers.optimizely.com/web-experimentation/reference/delete_experiment to archive experiments (it was suggested in another feedback to modify the name into "archive an ex...
8 days ago in Web Experimentation / APIs 1

Ability to cc on a ticket via the supportal widget in CMP

When my team puts in support tickets, there is no option for them to CC me so that I can provide support/escalate the issue.
8 days ago in Content Marketing / Miscellaneous 0

Show both step due date and task due date on Board

At the moment we have to toggle between different views on the board during our WIPs in order to see both current steps due as well as upcoming tasks where we have step assigned to us. Would be very helpful to be able to see both on the same card.
8 days ago in Content Marketing / Tasks, Campaigns, and Events 0

Integration with Voyado for loyalty

We have many joint customers, and although Voyado also have a CDP, integrating with their loyalty system would benefit our joint customers and show how well our platforms play together. By integrating, using RTS, the loyalty data on Voyado would b...
over 1 year ago in Integrations 0 Investigating

Order history in a user profile

When looking at a user's profile, it would be really convenient to have an "order history" tab connected from within the Website User Profile. This would save me several steps and time by having to go outside of the platform to look. Thanks.
20 days ago in Configured Commerce / Admin Console & Import/Export 1 Gathering interest