Optimizely Customer Feedback

Describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

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B2B Analytics

Showing 8 of 470

Email Analytics

It would be nice to be able to see analytics around marketing emails sent from Insite. What is the open rate? What is the click through rate? If you wanted to try a new subject line to see which email had a better open rate, right now you couldn't...
4 months ago in B2B Analytics 0

Customer Category Saturation Score

I believe that Insite Analytics and Insite Commerce should employ a new feature that measures individual customers based upon their category purchases and % breakout. What I mean by this is, we would like to be able to analyze customers who we kno...
4 months ago in B2B Analytics 0

Show order origination point (website/app) in admin console

In Insite Analytics you can see what orders originated from the mobile app, but in the admin console under cart history/order history this data is not available. It would be extremely helpful for reporting and troubleshooting to have this informa...
4 months ago in B2B Analytics 0

App - Analytics on items scanned

We would love the ability to get some sort of reporting/data on what items were scanned with the app, how often they were scanned, and how often a null result came up (and for what search queries did a null search occur) This would give us insight...
4 months ago in B2B Analytics 0

Identify New Users in Insite Analytics

We have a desire to see how many new customers are ordering from our website on a weekly and monthly basis. My current timeframe is looking back to our go-live date - 10/09/19. Right now I am doing this very manually. Looking up what customers ord...
4 months ago in B2B Analytics 0

Customer Lists - Reporting

Tied into my other request it would be nice to have reporting on the list feature as well: How many customers are using listsItems most frequently put on listsTop items purchased from the listsAverage # of items on a listAlso more complex reportin...
4 months ago in B2B Analytics 0

Abandoned Cart Data

The ability to send abandoned cart emails is great, but I would also like to see the ROI. Open rate, click through rate, how many customers actually completed a purchase of one of those items....etc. Not sure if this is something that needs to be ...
4 months ago in B2B Analytics 0

Create an additional self-service report/view (Episerver B2B Commerce Analytics)

Create a more detailed self-service event report by combining metrics that already exist, but separately... Report to include: Customer Event Category Event Count Event Subcategory Timestamp or date of event
4 months ago in B2B Analytics 0